Sunburst Support
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Total activity16
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Last activity
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Activity overview
Latest activity by Sunburst Support-
Sunburst Support commented,
I've been trying to use a Target to send ticket data to Zapier. Everything seems to be working okay because when I test the webhook trigger in Zapier, the data is coming through. However, in Zendes...
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Sunburst Support commented,
Hi Dwight, I'm considering adding this integration, as we're currently using Zapier to try and create our Zendesk tickets as cases in SF. But a lot of the people who submit support tickets will not...
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Sunburst Support commented,
FYI - there is another feature request chain about this same request with additional +1's. https://support.zendesk.com/hc/en-us/community/posts/4408860741658-Feature-Request-Change-the-Welcome-Emai...
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Sunburst Support commented,
I'm trying to set up an automation with Zapier, and it checks a certain view for new tickets. Ideally I can create a view for "New" tickets, and a view for "Open" tickets, which is where the ticket...
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Sunburst Support commented,
I'd like to have a trigger run when a ticket is changed to Solved, and then 3 days later an automation runs to change the status to Closed, at which point I'd like another trigger to run. What is t...
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Sunburst Support created a post,
Feature Request: Change the Welcome Email Subject Line
I think it would be a great feature to be able to change the subject line (and content/format) of any email that Zendesk sends. Specifically, I'm referring to the welcome email that is sent when a ...