Hannah Voice
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Total activity29
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Last activity
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Activity overview
Latest activity by Hannah Voice-
Hannah Voice commented,
Hi Mike Jenkins 👋 Such a great topic! We’ve had all these same conversations too, and I don’t think there is one perfect way to measure productivity but I’ll share what we’ve landed on for now. ...
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Hannah Voice commented,
Hi there, I've been testing simplified email threading in our sandbox and hoping you can help me understand a couple of things. I've updated the trigger that sends the notification I'm testing, as ...
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Hannah Voice commented,
Would also love to know if there is a solution for this one! 🤞
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Hannah Voice commented,
Is it not possible for users to enter free text in order to search for Help Center articles (instead of us having to configure the specific articles that we want to show)? Thanks!
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Hannah Voice commented,
Hi there, We're hoping to configure CSAT ratings for Facebook private messages and Twitter DMs. Is this setup only compatible with Agent Workspace + Social Messaging (i.e. social channels that are ...
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Hannah Voice commented,
Do operating hours also apply to Zendesk Messaging or is it just Live Chat? If they do apply to Zendesk Messaging, how do they then work with Social Messaging? For example, if we had operating hour...
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Hannah Voice commented,
Had the same issue a few months ago, even after confirming with Customer Support that this wouldn't happen. 😓
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Hannah Voice commented,
Thanks @.... Could you point me to the best resource that outlines the differences between chat and messaging? I've read through these: The difference between chat and messaging Zendesk messaging ...
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Hannah Voice commented,
Hi there. This article says "If enabled, agents and visitors can send and receive attachments via Chat." but this article says "Customers cannot currently attach files to messaging conversations." ...
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Hannah Voice created a post,
Ability to reply to correct tweet rather than the original tweet
TL;DR We would like for our replies from Zendesk to be a reply on the tweet we're actually responding to as opposed to the original tweet. This Zendesk article mentions: If the ticket was created ...