Hannah Voice
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Recent activity by Hannah Voice-
Hi Mike Jenkins 👋 Such a great topic! We’ve had all these same conversations too, and I don’t think there is one perfect way to measure productivity but I’ll share what we’ve landed on for now. ...
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Hi there, I've been testing simplified email threading in our sandbox and hoping you can help me understand a couple of things. I've updated the trigger that sends the notification I'm testing, as ...
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Would also love to know if there is a solution for this one! 🤞
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Is it not possible for users to enter free text in order to search for Help Center articles (instead of us having to configure the specific articles that we want to show)? Thanks!
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Hi there, We're hoping to configure CSAT ratings for Facebook private messages and Twitter DMs. Is this setup only compatible with Agent Workspace + Social Messaging (i.e. social channels that are ...
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Do operating hours also apply to Zendesk Messaging or is it just Live Chat? If they do apply to Zendesk Messaging, how do they then work with Social Messaging? For example, if we had operating hour...
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Had the same issue a few months ago, even after confirming with Customer Support that this wouldn't happen. 😓
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Thanks @.... Could you point me to the best resource that outlines the differences between chat and messaging? I've read through these: The difference between chat and messaging Zendesk messaging ...
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Hi there. This article says "If enabled, agents and visitors can send and receive attachments via Chat." but this article says "Customers cannot currently attach files to messaging conversations." ...