Dana
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Total activity81
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Last activity
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Votes35
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Activity overview
Latest activity by Dana-
Dana commented,
We had a process where we would create a side conversation and sent it to our support email address, coping the second issue, theoretically starting a new ticket. However, when the client replies ...
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Dana commented,
I did not see a post in the Feedback topic so I have created one.
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Dana created a post,
phishing_risk_Zendesk
Please remove this as a default and add it as a button in the settings. Too many of our tickets are getting flagged with this tag that are erroneous. This should be set as an option, to a requirem...
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Dana commented,
I would like to use Guide for internal processes. Is there a way that we can restrict access from anonymous users? My fear is our clients/competitors will easily figure out our URL for Guide and be...
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Dana commented,
We are trying to add comments to a side conversation and it does not return all the ticket comments. Is this due to the character limit (there are a lot of comments on this ticket)? Please advise.
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Dana commented,
Hi all I am asking for a workaround. If a ticket is solved and a light agent that is a cc responds, the ticket does not change to Open and therefore, is never actioned. I am looking for a trigger ...
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Dana commented,
What will trigger the need for you to merge an org? It will be a manual process in recognizing we need to merge organizations. ie: an organization was created in error by an agent instead of via ...
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Dana created a post,
Future Dated Task as a Requirement
Is there a way to have a requirement that the Task Due Date is always in the future or it does not save/receive an error? We have agents that save the due date for the same day, thinking it will re...
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Dana commented,
Hi James What we have done for a workaround is to not delete the organization. Instead, I go in and add the end-users to the new account, make the new organization the primary organization, and no...
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Dana commented,
Presently, I am experiencing an issue where there is not a blue dot when a side conversation is replied to on some tickets. Is this expected behavior? If so, please advise what would cause this?