Dana
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Total activity64
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Last activity
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Activity overview
Latest activity by Dana-
Dana commented,
Hi all I am asking for a workaround. If a ticket is solved and a light agent that is a cc responds, the ticket does not change to Open and therefore, is never actioned. I am looking for a trigger ...
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Dana commented,
What will trigger the need for you to merge an org? It will be a manual process in recognizing we need to merge organizations. ie: an organization was created in error by an agent instead of via ...
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Dana created a post,
Future Dated Task as a Requirement
Is there a way to have a requirement that the Task Due Date is always in the future or it does not save/receive an error? We have agents that save the due date for the same day, thinking it will re...
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Dana commented,
Hi James What we have done for a workaround is to not delete the organization. Instead, I go in and add the end-users to the new account, make the new organization the primary organization, and no...
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Dana commented,
Hi I would like to add text fields in side conversations. We have a macro for a side conversation, which details the required information to be sent to programming when there is an issue. However, ...
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Dana commented,
Presently, I am experiencing an issue where there is not a blue dot when a side conversation is replied to on some tickets. Is this expected behavior? If so, please advise what would cause this?
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Dana commented,
Is this in the Roadmap? It is an inherent option in Sell, can it not be added to Support? I do not want to have to go to a 3rd party for support should the app not work. Please advise. Thanks! Dana
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Dana commented,
I agree! Too many times, a client states they have not received a response. I then have to contact Zendesk to ask them to pull a log to see if an email was successful or not.
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Dana commented,
Hi Michiel, There is a way to have the tickets default to an internal note. The agent would have to click on Public Reply tab to send an email to the requester. This is set on the account level i...
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Dana commented,
Hi Text formatting is missing for the Message box - the icon as well as you cannot use Ctrl B, etc. Thanks!