Dana
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Total activity99
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Last activity
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Member since
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Followed by1 user
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Activity overview
Latest activity by Dana-
Dana commented,
Hi, After 2+ years of using Zendesk, I have just realized if the agent does not mark the side conversation as *Done* and the ticket is Solved then Closed, it does not place the side conversation as...
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Dana commented,
Hi I am trying to set up an automation to send out a reminder to fill out a survey with a "click here" and a link embedded in "click here" however, I cannot find how to do this as the automation is...
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Dana commented,
Thank you Toby Sterrett. Is there a ticket number that I can follow or has it been fixed? Please let me know. Thanks!
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Dana commented,
Hi All We have just replaced using the Side Conversation>Email to Side Conversation>Ticket to engage our Programming group regarding bug/programming requests. It is working AMAZINGLY, however the o...
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Dana commented,
Hi Is there a way to suppress an email being sent to the ticket assignee when a side conversation is being replied to via a child ticket? ie: Tier 3 engaging Programming via Side conversation "Tic...
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Dana created a post,
Create a New Side Conversation Including Comment from a Different Side Conversation
Feature Request Summary: To be able to attach comments from a different side conversation that is still within the same ticket. Description/Use Cases: Mode of Operation: We engage a partner we...
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Dana commented,
Hi Is there a way to start a new side conversation from the original ticket, adding comments from a different side conversation? Mode of Operation: We engage a partner we are integrating with and...
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Dana commented,
Added to that.... Once the information is entered, the format would default to the format in the rest of the document is.
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Dana commented,
We had a process where we would create a side conversation and sent it to our support email address, coping the second issue, theoretically starting a new ticket. However, when the client replies ...
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Dana commented,
I did not see a post in the Feedback topic so I have created one.