Dana
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Last activity
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Activity overview
Latest activity by Dana-
Dana created a post,
Future Dated Task as a Requirement
Is there a way to have a requirement that the Task Due Date is always in the future or it does not save/receive an error? We have agents that save the due date for the same day, thinking it will re...
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Dana commented,
Hi James What we have done for a workaround is to not delete the organization. Instead, I go in and add the end-users to the new account, make the new organization the primary organization, and no...
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Dana commented,
Hi I would like to add text fields in side conversations. We have a macro for a side conversation, which details the required information to be sent to programming when there is an issue. However, ...
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Dana commented,
Thank you, Nicole. I reviewed the article however, I do not see what I am looking for. Basically, I am looking for a macro that would engage our accounting department via a side conversation as w...
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Dana commented,
Hi I am trying to create a macro with action "comment/description" then "side conversation" to sent to accounting to advise they can bill, then change the status to solved. When I run the macro, ...
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Dana commented,
Presently, I am experiencing an issue where there is not a blue dot when a side conversation is replied to on some tickets. Is this expected behavior? If so, please advise what would cause this?
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Dana commented,
Is this in the Roadmap? It is an inherent option in Sell, can it not be added to Support? I do not want to have to go to a 3rd party for support should the app not work. Please advise. Thanks! Dana
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Dana commented,
I agree! Too many times, a client states they have not received a response. I then have to contact Zendesk to ask them to pull a log to see if an email was successful or not.
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Dana commented,
Hi Michiel, There is a way to have the tickets default to an internal note. The agent would have to click on Public Reply tab to send an email to the requester. This is set on the account level i...
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Dana commented,
Hi Text formatting is missing for the Message box - the icon as well as you cannot use Ctrl B, etc. Thanks!