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Danielle Eberhardt

Joined Apr 15, 2021

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Last activity Dec 27, 2023

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ACTIVITY OVERVIEW

Latest activity by Danielle Eberhardt

Danielle Eberhardt commented,

Community comment Feedback - Ticketing system (Support)

+1 for this feature. I hope that Zendesk is still monitoring this post. Community members and admins shouldn't have to design wild workarounds for a feature that is necessary for business function.

View comment · Posted Mar 18, 2021 · Danielle Eberhardt

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Danielle Eberhardt created a post,

Post Feedback - Ticketing system (Support)

We use light agents primarily for those who do not directly provide support in Zendesk. This usually ends up being senior leadership and our C-Suite. This level of access should be able to create personal views at a minimum. 

It is incredibly frustrating for senior leadership members to not have this visibility if they want it. The alternative is an admin creates a group level view for them? It is not ideal. 

Posted Mar 03, 2021 · Danielle Eberhardt

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Danielle Eberhardt created a post,

Post Q&A - Users, groups, and organizations

Hi Zendesk Champions!

Do you have a recommended best practice for sorting organizations by region? My SLT is interested in filtering ticket data by APAC, EMEA etc. 

My original idea was to tag them, but I wanted to open this to the community in case anyone has a best practice. 

Thank you!

Posted Feb 10, 2021 · Danielle Eberhardt

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Danielle Eberhardt commented,

Community comment Feedback - Ticketing system (Support)

I agree!

View comment · Posted Dec 15, 2020 · Danielle Eberhardt

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