Danielle Eberhardt
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Total activity27
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Last activity
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Activity overview
Latest activity by Danielle Eberhardt-
Danielle Eberhardt commented,
+1 for this feature. I hope that Zendesk is still monitoring this post. Community members and admins shouldn't have to design wild workarounds for a feature that is necessary for business function.
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Danielle Eberhardt created a post,
Light Agents should be allowed to create views
We use light agents primarily for those who do not directly provide support in Zendesk. This usually ends up being senior leadership and our C-Suite. This level of access should be able to create p...
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Danielle Eberhardt created a post,
Organization sorting by region
AnsweredHi Zendesk Champions! Do you have a recommended best practice for sorting organizations by region? My SLT is interested in filtering ticket data by APAC, EMEA etc. My original idea was to tag them...
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Danielle Eberhardt commented,
I agree!