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Jay K
Joined Apr 15, 2021
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Last activity Dec 14, 2023
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Latest activity by Jay K
Jay K commented,
Paxton Cooper Idea to move this app into the core product. This functionality should be built into the field manager functions in the Admin panel
View comment · Posted Dec 14, 2023 · Jay K
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Jay K created a post,
Intent, language and sentiment missing from Intelligence panel. I only see the Summary item.
Posted Dec 06, 2023 · Jay K
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Jay K commented,
Chris Fassano Sorry to hear this doesn't solve your problem... Not sure why ZD hasn't prioritized a solution for this...
View comment · Posted Aug 04, 2022 · Jay K
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Jay K commented,
@... Will you get this information added to a HC article? Seems like a BIG gap in knowledge sharing with your customers.
cc: Jafar Al-Hassan
View comment · Posted Aug 04, 2022 · Jay K
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Jay K commented,
Not sure why none of the moderators recommended this app or why none of the HC content writers or managers have included instructions on how to use this app, which was built by ZD?
We use this app https://www.zendesk.com/marketplace/apps/support/223753/ticket-field-manager/ to hide picklist values we no longer want agents to use. Works well..
View comment · Edited Aug 03, 2022 · Jay K
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Jay K commented,
Hi. Check out this app it might do the trick... https://www.zendesk.com/marketplace/apps/support/223753/ticket-field-manager/
View comment · Posted Aug 03, 2022 · Jay K
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Jay K commented,
@ ZD KB writers... It would be great to modify this article to discuss the Ticket Field Manager Application, that allows users to hid values from custom fields...
View comment · Posted Feb 23, 2022 · Jay K
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Jay K commented,
Agree, this should be added. Surprise this takes months to implement? Seems like it should be pretty easy?
View comment · Posted Jan 12, 2022 · Jay K
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Jay K created a post,
Couldn't really find the right board to make this post, so I picked one with more traffic. :)
We're looking to hire a Customer Service, Operations Manager - Tools and Process. Please forward to anyone you might think would be interested.
Cheers!
See job posting below.
https://jobs.lever.co/molekule/1d21fc57-ea3d-43fb-a815-7bfa02cdc97f
Thx
Jay
Posted Mar 01, 2021 · Jay K
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Jay K commented,
@ZD team you should add tip about using the tag value instead of field value name for multi level fields in the HC article, instead of having to get frustrated when it doesn't work and then have to read this entire thread to find the answer. See the post by Chris Fassano
View comment · Posted Jan 20, 2021 · Jay K
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