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Jay K

Joined Apr 15, 2021

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Last activity Dec 14, 2023

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ACTIVITY OVERVIEW

Latest activity by Jay K

Jay K commented,

CommentUsing Built by Zendesk apps

Paxton Cooper Idea to move this app into the core product.  This functionality should be built into the field manager functions in the Admin panel 

View comment · Posted Dec 14, 2023 · Jay K

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Jay K created a post,

PostZendesk AI EAP - Generative AI

Intent, language and sentiment missing from Intelligence panel.  I only see the Summary item. 

Posted Dec 06, 2023 · Jay K

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Jay K commented,

Community comment Feedback - Ticketing system (Support)

Chris Fassano  Sorry to hear this doesn't solve your problem... Not sure why ZD hasn't prioritized a solution for this...

View comment · Posted Aug 04, 2022 · Jay K

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Jay K commented,

Community comment Feedback - Ticketing system (Support)

@... Will you get this information added to a HC article?  Seems like a BIG gap in knowledge sharing with your customers. 

cc:  Jafar Al-Hassan

View comment · Posted Aug 04, 2022 · Jay K

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Jay K commented,

Community comment Feedback - Ticketing system (Support)

Not sure why none of the moderators recommended this app or why none of the HC content writers or managers have included instructions on how to use this app, which was built by ZD?  

We use this app https://www.zendesk.com/marketplace/apps/support/223753/ticket-field-manager/ to hide picklist values we no longer want agents to use.  Works well.. 

View comment · Edited Aug 03, 2022 · Jay K

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Jay K commented,

Community comment Feedback - Ticketing system (Support)

Hi.  Check out this app it might do the trick... https://www.zendesk.com/marketplace/apps/support/223753/ticket-field-manager/

 

View comment · Posted Aug 03, 2022 · Jay K

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Jay K commented,

CommentTicket customization

@ ZD KB writers... It would be great to modify this article to discuss the Ticket Field Manager Application, that allows users to hid values from custom fields... 

View comment · Posted Feb 23, 2022 · Jay K

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Jay K commented,

Community comment Feedback - Admin Center

Agree, this should be added.  Surprise this takes months to implement? Seems like it should be pretty easy?

View comment · Posted Jan 12, 2022 · Jay K

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Jay K created a post,

Post Feedback - Ticketing system (Support)

Couldn't really find the right board to make this post, so I picked one with more traffic. :)

We're looking to hire a Customer Service, Operations Manager - Tools and Process.  Please forward to anyone you might think would be interested. 

Cheers!

See job posting below. 

https://jobs.lever.co/molekule/1d21fc57-ea3d-43fb-a815-7bfa02cdc97f

 

Thx 

 

Jay

Posted Mar 01, 2021 · Jay K

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Jay K commented,

CommentUsing Built by Zendesk apps

@ZD team you should add tip about using the tag value instead of field value name for multi level fields in the HC article, instead of having to get frustrated when it doesn't work and then have to read this entire thread to find the answer.  See the post by Chris Fassano

View comment · Posted Jan 20, 2021 · Jay K

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