Molekule
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Total activity45
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Last activity
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Activity overview
Latest activity by Molekule-
Molekule created a post,
Intent, language and sentiment missing from Intelligence panel
Intent, language and sentiment missing from Intelligence panel. I only see the Summary item.
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Molekule commented,
Amisha Sharma Thanks. Sure would be nice if we got a specific notification when new features/functionality is rolled out to OUR instance. Surely ZD knows when this happens, and a specific notific...
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Molekule commented,
Amisha Sharma This doesn't work on non-chat tickets. Has it been rolled out to all customers? Nothing happens when we type "/" into the text box.
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Molekule commented,
Chris Fassano Sorry to hear this doesn't solve your problem... Not sure why ZD hasn't prioritized a solution for this...
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Molekule commented,
@... Will you get this information added to a HC article? Seems like a BIG gap in knowledge sharing with your customers. cc: Jafar Al-Hassan
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Molekule commented,
Not sure why none of the moderators recommended this app or why none of the HC content writers or managers have included instructions on how to use this app, which was built by ZD? We use this ap...
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Molekule commented,
Hi. Check out this app it might do the trick... https://www.zendesk.com/marketplace/apps/support/223753/ticket-field-manager/
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Molekule commented,
@ ZD KB writers... It would be great to modify this article to discuss the Ticket Field Manager Application, that allows users to hid values from custom fields...
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Molekule commented,
Agree, this should be added. Surprise this takes months to implement? Seems like it should be pretty easy?
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Molekule created a post,
Looking to hire a ZD Support Expert
Couldn't really find the right board to make this post, so I picked one with more traffic. :) We're looking to hire a Customer Service, Operations Manager - Tools and Process. Please forward to an...