Robert Zamora

+1 I just updated all my agents' signatures with new Markdowns and formatting, and noticed that the Side Conversations are now unbranded. Can you please allow Markdown in Side Conversation signatures?

It would be very useful for some of our workflows to allow a Trigger to create a side conversation since we regularly communicate with the same list of internal partners for specific Form submissions and we do need to keep a record of the conversation within the original ticket (which is why we prefer Side Conversations to a simpler Notify target via email option; since the notify target replies aren't tracked on the original ticket).

Our currently workflow utilizes the excellent Macro > Side conversation via email option to great effect, but after manually triggering the Macro dozens of times so far, it feels like a natural use-case for a Trigger-based solution.