Samuel Johnson
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Last activity
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Activity overview
Latest activity by Samuel Johnson-
Samuel Johnson commented,
We would also love this! Our agents may be a part of multiple groups and so filtering by group isn't always helpful, but they can only be in one role, so that is much cleaner for us to use.
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Samuel Johnson commented,
Hi Sarah, Wow this is so cool! To take it to the next level then, say I wanted to send two versions of the dashboard to the same person. One where it looks at a specific ticket form, and one where ...
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Samuel Johnson commented,
Yeah, much of our team is not fluent in Explore so I'd prefer to deliver it to them in PDF form so they can get a quick snapshot and follow up with their direct reports on anything they see. Any ea...
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Samuel Johnson created a post,
Having filters in place for scheduled delivery
Our team is interested in using the scheduled delivery tool for our individual support teams, like IT, non-IT systems, and others. We copied the default Support dashboard, and used the 'Ticket Form...