Jay McCormack
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Total activity44
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Last activity
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Activity overview
Latest activity by Jay McCormack-
Jay McCormack commented,
Hey, that was it. Actually, once I changed the "metrics" to tickets updated" and the filter to "update - timestamp" it all fell into place. A big THANK YOU for this.
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Jay McCormack commented,
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Jay McCormack commented,
No, because the ticket is getting updated during "this week" but the CSAT score was given back in October. So I need to filter on when the CSAT score was actually given.
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Jay McCormack commented,
Pedro Rodrigues (opservator.com) that's not giving me the results. I created that exact standard calculated attribute and added it to the report. I then excluded NULL values and the "old bad CSAT" ...
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Jay McCormack commented,
let me take a look at this. Thanks.
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Jay McCormack created a post,
Difficulties with reporting on CSAT for tickets for a certain time period i.e. this week, last week, etc.
AnsweredI want to report on CSAT's REPORTED in a given time frame. For instance "show me all the tickets that got a CSAT this week" My problem is that I'm using "solved date" and that's not quite right. F...
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Jay McCormack commented,
Norman Knoche How are you dealing with the move of data from Zendesk to FreshDesk?
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Jay McCormack commented,
Karen Hynes I appreciate the update but I think we would all appreciate a more timely, regular status update on this sort of issue. As important as this functionality is for you it means far more t...
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Jay McCormack commented,
Zendesk's silence on this issue is mind boggling! Are you so comfortable with your customer base's INABILITY to 'churn' that you've chosen to just not update them on what is an obvious hot spot and...
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Jay McCormack commented,
Terribly frustrating to log in to Support and get a message telling me about the wonderful new MESSAGING dataset and no word on this subject.