Ginni Goggins
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Last activity
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Activity overview
Latest activity by Ginni Goggins-
Ginni Goggins created a post,
Setting flag for drop-down choice
We have a drop-down list of states, which fall into two categories - participating and non-participating. I would like to find a way to flag each of these states so that I can write triggers and c...
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Ginni Goggins commented,
The app settings have checkboxes for permission by role and permission by group. Are these inclusive or exclusive? For instance, if I grant permission for role SpecialAgent and group X, who can u...
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Ginni Goggins commented,
HOW TO GET BACK YOUR DEFAULT SORT!!! For those like me that ran into problems with removing a sort so that it would go back to the original order, here's what someone at Zendesk found out for me (a...
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Ginni Goggins commented,
Retraction of previous statement! We have 3 Zendesk instances, all Enterprise. The newest one, created in 2021, gives me the option to create more than one Sandbox, BUT only after I had removed t...
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Ginni Goggins commented,
@Sally - Thanks for the updated information. When we created our sandbox account back in February there was no way to get the "Create Sandbox" button other than deleting our original sandbox and s...
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Ginni Goggins commented,
I also forgot to mention that your sandbox will disappear if you don't use it within a certain amount of time, so if you use it twice a year for training or testing, all the work you've done to get...
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Ginni Goggins commented,
Having just used this for the first time, there are a number of things that I think are important to know - 1. Before you use this you must delete any existing sandbox. This is a huge leap of fa...