Russell Dunn
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Total activity22
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Last activity
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Member since
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Activity overview
Latest activity by Russell Dunn-
Russell Dunn commented,
@... this appears to either still be a problem, or a regression has crept in. This is routinely happening to myself and colleagues. I'm using the latest version of Chrome, and it seems to happen wh...
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Russell Dunn commented,
This would definitely be better inlined in the existing UI, without being "yet another" app to take up screen estate.
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Russell Dunn commented,
Well..yeah thats one way to do it. But jeeze, thats a pain for something that should be natively built in. I think its a sign of just how bad the text editor in Zendesk is that its come down to cop...
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Russell Dunn commented,
This is pretty critical for us. We get a lot of comments/questions/updates from internal teams on tickets that get missed for long periods of time because there is no SLA.
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Russell Dunn commented,
@... Zendesk lacks so much basic functionality in so many areas, this is just one of the myriad reasons I'm now actively telling my company to leave Zendesk.
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Russell Dunn commented,
I agree with a lot of the comments - the lack of basic functionality in Zendesk belies belief on an almost daily basis, but none more so than the lack of an even basic featured text editor. We have...
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Russell Dunn commented,
The ability to change row colours to highlight certain tickets, the ability to change the colour of text based on priority or another ticket field, the ability to change, well, anything that would ...