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Ann Chung

Joined Apr 15, 2021

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Last activity Jan 30, 2023

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ACTIVITY OVERVIEW

Latest activity by Ann Chung

Ann Chung commented,

CommentMeasuring success

When I use the placeholder {{satisfaction.rating_section}}, it does not appear as above. It is inserting the below into the public reply: 

"How would you rate the support you received? You can copy the following URL into your browser to rate: https://internalrmssupport.zendesk.com/requests/227893/satisfaction/new/w8EyGIOv3eOtiqUKs4oPGEGe8?locale=1" 

I have tried to create Macros several times, and it will not populate the formatted text block as in the example above. 

View comment · Posted Jul 14, 2021 · Ann Chung

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Ann Chung commented,

CommentLive chat agent guide

Is there a way as an Admin to turn off the default email notifications for all agents? I would like to have more control over who receives these. 

View comment · Posted Jun 30, 2021 · Ann Chung

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Ann Chung commented,

Community comment Feedback - Ticketing system (Support)

I agree. For reporting reasons, we need to have all of the associated emails under the end-user profile. However, occasionally people need to reply to the secondary email address from time to time or to BOTH emails if requested by the end-user. Please bump this up. Thanks!

View comment · Posted Mar 26, 2021 · Ann Chung

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