Ann Chung
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Total activity43
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Last activity
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Activity overview
Latest activity by Ann Chung-
Ann Chung commented,
When I use the placeholder {{satisfaction.rating_section}}, it does not appear as above. It is inserting the below into the public reply: "How would you rate the support you received? You can copy...
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Ann Chung commented,
Is there a way as an Admin to turn off the default email notifications for all agents? I would like to have more control over who receives these.
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Ann Chung commented,
I agree. For reporting reasons, we need to have all of the associated emails under the end-user profile. However, occasionally people need to reply to the secondary email address from time to time ...