Mark de Leeuw

Technical Consultant at Contact Center Live.

Total activity

22
Last activity

May 15, 2023 12:36
Member since

April 15, 2021 14:40
Following

0 users
Followed by

0 users
Votes

2
Subscriptions

12

Activity overview

Latest activity by Mark de Leeuw

Mark de Leeuw commented, May 15, 2023 12:36
Would love to see this added: Just like Jason we have big teams working in shifts and they are not always assigned to chats duties. Additionally, each time a teamlead or admin logs in they need to ...
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- Mark de Leeuw
- Created May 15, 2023 12:36
- 0 votes
Mark de Leeuw created a post, January 20, 2023 15:03
Allow first customer message in Whatsapp tickets to be attachable in side conversations
1. Community
2. Feedback - Chat and Messaging (Chat)
Feature Request Summary: When receiving messaging conversations via Whatsapp (and IG ect) it's currently impossible to select the first message that the customer sends to the company when opening...
- Mark de Leeuw
- Created January 20, 2023 15:03
- 2 followers
- 1 comment
- 0 votes
Mark de Leeuw created a post, March 04, 2022 10:27
Allow the Settings button in support to open the Admin Center
1. Community
2. Feedback - Admin Center
Just wanted to give an option for the Admin Center. I don't mind the new Admin Center all that much, although it does make the process of making changes and quickly checking / testing them a bit le...
- Mark de Leeuw
- Created March 04, 2022 10:27
- 2 followers
- 1 comment
- 3 votes
Mark de Leeuw commented, November 05, 2021 09:17
Hi Scott, thanks for weighing in on this. That would be fine for me, yes. Agents set their profile to match their own spoken language. So if it's a french agent, they'd set their profile to french ...
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- Mark de Leeuw
- Created November 05, 2021 09:17
- 1 vote
Mark de Leeuw commented, September 22, 2021 07:57
+1 for this. Can't really believe that this has never been implemented before actually, it seems like a no-brainer.
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- Mark de Leeuw
- Created September 22, 2021 07:57
- 0 votes
Mark de Leeuw commented, August 06, 2021 06:59
Hi Sean,Thank you for this, I appreciate the feedback. Should be fine for now then!
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- Mark de Leeuw
- Created August 06, 2021 06:59
- 0 votes
Mark de Leeuw created a post, August 02, 2021 13:31
Updating the Slack app for webhooks.
Answered
1. Community
2. Feedback - Platform: Apps & Integrations
Feature Request Summary: I would like to see the Zendesk Slack app (used for side conversations) to be updated to meet the new standards in converting HTTP Targets to Webhooks before the deprecia...
- Mark de Leeuw
- Created August 02, 2021 13:31
- 4 followers
- 2 comments
- 3 votes
Mark de Leeuw commented, July 30, 2021 12:11
I have to agree with Samuel here: I just created a new field that is going to be the new way for us to register all our contacts and distribute the info throughout the organization. Since this is a...
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- Mark de Leeuw
- Created July 30, 2021 12:11
- 3 votes