Mark de Leeuw

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Feature Request: Capability to suppress the "Operating hours have started" Notification

Would love to see this added: Just like Jason we have big teams working in shifts and they are not always assigned to chats duties. Additionally, each time a teamlead or admin logs in they need to ...

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• Mark de Leeuw
• Created May 15, 2023 12:36
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Expand Dynamic Content to Macro Titles

Hi Scott, thanks for weighing in on this. That would be fine for me, yes. Agents set their profile to match their own spoken language. So if it's a french agent, they'd set their profile to french ...

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• Mark de Leeuw
• Created November 05, 2021 09:17
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Expand Dynamic Content to Macro Titles

+1 for this. Can't really believe that this has never been implemented before actually, it seems like a no-brainer. 

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• Mark de Leeuw
• Created September 22, 2021 07:57
• 0 votes

1. Community
2. Feedback - Platform: Apps & Integrations
3. Updating the Slack app for webhooks.

Hi Sean,Thank you for this, I appreciate the feedback. Should be fine for now then! 

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• Mark de Leeuw
• Created August 06, 2021 06:59
• 0 votes

1. Explore
2. ...
3. How to solve unexpected issues with reports
4. I created a new custom field but it is missing in Explore

I have to agree with Samuel here: I just created a new field that is going to be the new way for us to register all our contacts and distribute the info throughout the organization. Since this is a...

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• Mark de Leeuw
• Created July 30, 2021 12:11
• 3 votes