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Unai Roiz
Joined Apr 15, 2021
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Last activity Oct 27, 2021
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Latest activity by Unai Roiz
Unai Roiz commented,
Community comment Feedback - Ticketing system (Support)
Hi Dean,
We need to use this SLA because is the way we use to prioritize our ticket in views. And the "Fist Reply time" is key in our Social Channels like WhatsApp.
Thanks,
View comment · Posted Nov 03, 2020 · Unai Roiz
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Unai Roiz created a post,
Post Feedback - Ticketing system (Support)
At this moment is not possible to have an SLA about "First Reply Time" in Social Messaging Tickets.
This particular SLA is very important, especially in this type of channel.
Posted Nov 02, 2020 · Unai Roiz
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