Unai Roiz
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Activity overview
Latest activity by Unai Roiz-
Unai Roiz commented,
Hi Dean, We need to use this SLA because is the way we use to prioritize our ticket in views. And the "Fist Reply time" is key in our Social Channels like WhatsApp. Thanks,
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Unai Roiz created a post,
Social Messaging - First Reply Time SLA (missing)
CompletedAt this moment is not possible to have an SLA about "First Reply Time" in Social Messaging Tickets. This particular SLA is very important, especially in this type of channel.