Angéline Nguyen

1. Community
2. Feedback - Help Center (Guide)
3. The structure of user segments enforces too much restriction on knowledge base content, forcing our customers to create an overwhelming and unscalable number of segments

Leah, thanks for your reply, but I agree with Kenneth, the solution you offer doesn't solve my issue either.   In addition to Kenneth's example, here's also mine, if it can help.   I have 3 audienc...

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• Angéline Nguyen
• Created August 21, 2020 09:43
• 8 votes

1. Community
2. Feedback - Help Center (Guide)
3. Copy / Duplicate Help Centre articles

Hi, We've recently upgraded from Professional to Enterprise, and the multi-branding was part of that choice. We want to move some sections to the new brands. Such a disappointment to realize we can...

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• Angéline Nguyen
• Created January 31, 2020 14:30
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Additional Bulk Article - "Publish in section"

Even though I managed to manually move 250 articles one by one, I realized doing it manually can create mistakes: for example, I missed some of them in the Articles list, and had to check the list ...

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• Angéline Nguyen
• Created July 10, 2019 13:51
• 7 votes

1. Community
2. Feedback - Help Center (Guide)
3. The structure of user segments enforces too much restriction on knowledge base content, forcing our customers to create an overwhelming and unscalable number of segments

We encounter the same issue. Our workaround is to create extra user segments combining different groups. For example, if we have 3 different groups, A, B and C, we'll need 7 user segments: A B C A...

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• Angéline Nguyen
• Created April 12, 2019 09:40
• 13 votes

1. Community
2. Zendesk Suite Q&A
3. Source code for formatted list in Help Center

Hi Lisa, If I understand what you're looking for: Add the tags <div> embracing the whole box. Add the background color style with the relevant color.   <div style="background-color:#feb3b3"><p><s...

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• Angéline Nguyen
• Created March 27, 2019 10:26
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Source code for formatted list in Help Center

Hi Ntan, in case you are still looking for a solution: Edit the source code of your article. Add a type to your list items. In your case, the type value is a. <ol>     <li>First section          ...

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• Angéline Nguyen
• Created November 07, 2018 15:33
• 0 votes