Adrian Mitrea
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Total activity72
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Last activity
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Activity overview
Latest activity by Adrian Mitrea-
Adrian Mitrea commented,
Troels Lemming Müller. Thanks for your answer. Using the full resolution time would be less accurate for our interest than the calculated metric, since we want to capture only the times when a tick...
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Adrian Mitrea commented,
Hello, We use this calculated metric (Wait time (hrs)) summing up the time spent only in statuses less than Solved (New+Opem+Pending+On-hold): VALUE(Agent wait time (min))/60+VALUE(Requester wait t...
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Adrian Mitrea commented,
@... Many thanks for the great suggestion to include the tag exclusion in a metric. The example formula worked for me, with a little change: VALUE instead of MED before (First reply time (min), sin...
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Adrian Mitrea commented,
Brandon- I am following up on my previous concern with filtering FRT by tags if you can help please :) I created a FRT heatmap, that includes also the number of tickets, which I filtered to exclude...
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Adrian Mitrea commented,
When adding totals to the heatmap table, these values are taken into consideration and alter the colors distribution: Is there a way to have totals disregarded for the coloring of the heatmap? Tha...
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Adrian Mitrea commented,
Hello @... and thanks for the answer ! I guess it was right in front of my eyes, but my mind got biased from Insights that the simple filtering by tags doesn't work. :) Good day!
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Adrian Mitrea commented,
Hi, Since I couldn't figure out a way to do it, I follow up on my previous question which was answered positively. In insights it was possible to apply a filter based on tags to an entire query an...
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Adrian Mitrea commented,
Thanks Eugene for answering and clarifying the roadmap for this. Looking forward for when the clickable links are default for the ID attributes, as it will save us so much time when analyzing repor...
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Adrian Mitrea commented,
Is there anyone to answer on this less than one month before the mandatory migration to Explore?
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Adrian Mitrea commented,
Any news on ETA on this guys? Mandatory migration is in less than one month, but Explore is still incomplete, like for this feature to have clickable links in drill through and exports. More than o...