Adrian
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Recent activity by Adrian-
Hello, Regarding this mentioned limitation: 'This query measures the time a ticket spent in a group before being moved to another group; it does not include the time a ticket spent in a group befor...
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@... Many thanks for the great suggestion to include the tag exclusion in a metric. The example formula worked for me, with a little change: VALUE instead of MED before (First reply time (min), sin...