Adrian Mitrea
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Recent activity by Adrian Mitrea-
For conditions like <Hours since on-hold> is there a maximum value allowed for the number of hours? I am curious if it is possible to enter the number of hours corresponding to 30, 60 or 90 days (3...
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Troels Lemming Müller. Thanks for your answer. Using the full resolution time would be less accurate for our interest than the calculated metric, since we want to capture only the times when a tick...
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Hello, We use this calculated metric (Wait time (hrs)) summing up the time spent only in statuses less than Solved (New+Opem+Pending+On-hold): VALUE(Agent wait time (min))/60+VALUE(Requester wait t...
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Hello, Regarding this mentioned limitation: 'This query measures the time a ticket spent in a group before being moved to another group; it does not include the time a ticket spent in a group befor...
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@... Many thanks for the great suggestion to include the tag exclusion in a metric. The example formula worked for me, with a little change: VALUE instead of MED before (First reply time (min), sin...