Ryan Oakman
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Total activity17
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Last activity
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Member since
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Activity overview
Latest activity by Ryan Oakman-
Ryan Oakman commented,
Hi Erin, Thanks for sharing this—it's very helpful. I'm wondering if the reverse is possible, too: Articles that haven't been viewed within X time of creation?
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Ryan Oakman commented,
Hello everyone, I'm hoping someone can help me with my use case: We serve multiple regions and, while we only need English, we need variations in specific words. Much of the content in the help cen...
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Ryan Oakman commented,
Hi Rob, Thank you for the prompt response and information. Totally fair. Since you mention it, I would describe the week prior as being "drastic"...
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Ryan Oakman commented,
Good afternoon, I'm getting conflicting results from Insights and Explore when looking at total views and I'm curious what has changed in the reporting from Insights to Explore?
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Ryan Oakman commented,
Good morning, I am wondering if these metrics need to get updated - I am seeing Events such as Help Center Article Viewed but not seeing Help Center Article Clicked. I would assume that in order f...
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Ryan Oakman commented,
Cheers, Graeme. That's very helpful!
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Ryan Oakman commented,
Hi @..., I was wondering if you knew of a way to manipulate the above to show no more than 2 tickets per agent? For context, I use your suggestion to generate 20 random tickets per month, but some...