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Julio Cesar's Avatar

Julio Cesar

Joined Apr 15, 2021

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Last activity Oct 25, 2024

Zendesk Luminary

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ACTIVITY OVERVIEW

Latest activity by Julio Cesar

Julio Cesar commented,

CommentMensagens

é possível utilizar conteúdo dinâmico para traduzir a mensagem enviada em ações de acordo com o idioma do solicitante?

View comment · Posted Oct 24, 2024 · Julio Cesar

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Julio Cesar commented,

CommentMensagens

é possível utilizar conteúdo dinâmico nas Ações para que a mensagem enviada seja traduzida de acordo com o idioma do solicitante?

View comment · Posted Oct 24, 2024 · Julio Cesar

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Julio Cesar commented,

Community commentZendesk Support Beta - Modernized Conversational Experience

It worked @Amisha, thank you very much :)

View comment · Posted Mar 27, 2024 · Julio Cesar

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Julio Cesar commented,

Community commentZendesk Support Beta - Modernized Conversational Experience

Thank you @Amisha.
We have noticed for messaging tickets, users aren't receiving correct translations, and agents can't switch between translated and original text in the Agent Workspace.

With WhatsApp tickets, users receive translated text with "(Translated)" appended, but agents still can't switch between original and translated text in the Agent Workspace.

View comment · Posted Mar 26, 2024 · Julio Cesar

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Julio Cesar commented,

Community commentZendesk Support Beta - Modernized Conversational Experience

What is the expected timeline for resolving this issue?

View comment · Posted Mar 26, 2024 · Julio Cesar

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Julio Cesar commented,

Community commentZendesk Support Beta - Modernized Conversational Experience

+1 for this

View comment · Posted Mar 26, 2024 · Julio Cesar

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Julio Cesar commented,

Community commentAnnouncements

Excelente iniciativa Roger :D

View comment · Posted Feb 16, 2024 · Julio Cesar

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Julio Cesar commented,

Community comment Feedback - Ticketing system (Support)

View comment · Posted Jun 21, 2023 · Julio Cesar

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Julio Cesar commented,

CommentMensagens

Entendi, uma pena. Obrigado pelo retorno, espero que eles implementem algo para Web Messenger SunCO também.
Já utilizo o mensagem proativa para Web Messenger do Zendesk e tem funcionado bem, mas o Web Messenger SunCO tem mais recursos e fica complicado fazer o downgrade em outras plataformas que possuímos por aqui.

View comment · Posted May 03, 2023 · Julio Cesar

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Julio Cesar commented,

CommentMensagens

Boa tarde, como faço para trabalhar mensagens proativas utilizando o Web Messenger da SunCO ?

View comment · Posted Apr 17, 2023 · Julio Cesar

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