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Sumaiya Afzal's Avatar

Sumaiya Afzal

Joined Apr 15, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Sumaiya Afzal

Sumaiya Afzal commented,

Community comment Feedback - Reporting and analytics (Explore)

Please add this feature ASAP! Not my area of expertise, so sorry if this is a stupid question. But since you already have a copy of the previously 'Published' version why can't you load that version into the editor when someone clicks a 'Discard' or 'Revert' button? 

View comment · Posted Jan 08, 2021 · Sumaiya Afzal

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Sumaiya Afzal created a post,

Post Feedback - Voice (Talk)

Hi

We're looking for a way to be notified if there are less than 2 Talk Agents online at any time during Support Hours. Our team is small and each agent is handling multiple roles that require us to go offline from time to time. But we want to make sure that we have at least 2 people on call during support hours. So a notification when that's not the case would make things a lot easier.

Thanks!

Posted Feb 14, 2020 · Sumaiya Afzal

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