Karpuz

We also recently found out this problem in Zendesk and in our case, it's totally messing up with our pipeline.

The reason is that we are triggering our back-end systems when there is a new `e-mail`. What happens when Zendesk sets the channel as 'web` for the follow up tickets, we can't process the tickets as `e-mail` and we can't assign them to the correct teams under our customer support.

Could we please get a priority for this problem?