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MAC

Joined Apr 15, 2021

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Last activity Jan 16, 2024

Customer Service Manager for Super73, electric motorbikes.

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ACTIVITY OVERVIEW

Latest activity by MAC

MAC commented,

Community comment Feedback - Ticketing system (Support)

Great input Wesley Readdick

View comment · Posted Sep 08, 2022 · MAC

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MAC commented,

Community comment Feedback - Ticketing system (Support)

We have groups enabled, yes, and we have views set up for certain groups. But there is no granular option to select which views have guided mode enabled. 

View comment · Posted May 06, 2022 · MAC

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MAC created a post,

Post Feedback - Ticketing system (Support)

Guided mode is a great feature! One enhancement I would suggest is that admins should be able to choose which views should display in guided mode. We have multiple views for our agents that help them manage their tickets. I'm sure there are many other zendesk users who create views for specific conditions but don't require a guided mode. The flexibility to choose which views display in guided mode would be great!

Posted Apr 27, 2022 · MAC

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MAC commented,

CommentRouting

Would it be possible to add a feature or setting within each view so that we can choose which views the guided mode feature will appear on? 

View comment · Posted Apr 21, 2022 · MAC

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MAC commented,

CommentShopify integration

Is it in the pipeline that Shopify email ID and Phone number ID will be synced in Zendesk? As of now a phone number and email are identified as separate users in zendesk but trigger the same Shopify orders. Would be a HUGE improvement if user ID's would automatically "merge." Thanks!

View comment · Posted Oct 08, 2021 · MAC

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