Lyreco

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Viewing the audit log for changes

The new audit log interface in Admin center have some good ideas, but seems not finish. Should be interesting to add a lot of other filter :  - filter per item - date AND Hours - on the previous on...

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• Lyreco
• Created January 25, 2022 07:26
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Side Conversation - notifications on closed tickets

@... Here is the issue we encountered everyday. We are using Side Conversation to write or ask something to a sales rep (on Outlook) from customer care. And often, the sales rep wants to transfer t...

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• Lyreco
• Created February 05, 2020 08:05
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Side Conversation - notifications on closed tickets

Can you integrate something on side conversation also for : - when someone transfer a side conversation to another zendesk adress. the ability to reassign ticket.   Thank you

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• Lyreco
• Created February 04, 2020 07:39
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Side Conversation - notifications on closed tickets

I'm totally agree. To not be able to act on the ticket when it is closed. OK. But why can't we use as a condition ? it's available on the trigger settings. I think it is important to be capable of ...

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• Lyreco
• Created January 09, 2020 13:17
• 1 vote