Pedro Rodrigues (opservator.com)
Zendesk consultant at Opservator.com • Current Zendesk Community profile: https://support.zendesk.com/hc/en-us/profiles/1265014137850
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Total activity444
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Last activity
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Activity overview
Latest activity by Pedro Rodrigues (opservator.com)-
Pedro Rodrigues (opservator.com) commented,
Hi everyone, just as a reminder, we can install Zendesk's app Advanced Search to achieve this. It allows us to search tickets according to multiple parameters, and even choose which attributes we w...
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Pedro Rodrigues (opservator.com) commented,
Hola Gustavo Gil, comparto algunas soluciones de modo a encontrar la persona experta que necesita: En primer lugar, existe una lista de parceros oficiales recomendados por Zendesk en https://www.ze...
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Pedro Rodrigues (opservator.com) commented,
Hi @..., we're interested. Thanks!
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Pedro Rodrigues (opservator.com) created a post,
Show section language on pop-up when creating new article
Created on behalf of José Luis' post here Issue: section selection/distinction is not intuitive if we have multiple Guide sections with the same title but across different languages. When creating...
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Pedro Rodrigues (opservator.com) commented,
Hola @..., para personalizar el texto del botón del widget, por favor consultar esta documentación.
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Pedro Rodrigues (opservator.com) commented,
Hi @..., have you tried changing your password, and try again? Does it also fail if you use another admin's credentials? If the problem persists I'd suggest opening a support ticket with Zendesk.
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Pedro Rodrigues (opservator.com) commented,
Hi @..., you could create a new checkbox custom field and add it to your form. For example: Any URL submitted in the description will be clickable by your customers: You could place it at the beg...
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Pedro Rodrigues (opservator.com) created a post,
Support Tip: How to change the ticket Subject using a trigger
Note: comments added before August 2022 referred to the previous version of this article, when this could be achieved using targets/extensions (which were replaced with webhooks). The "Email user" ...
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Pedro Rodrigues (opservator.com) commented,
This is a complicated topic with some "hidden dangers" (see Heather's comment here, for example). As Heather notes, the main problem with automatically resolving tickets based on words or expressio...
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Pedro Rodrigues (opservator.com) commented,
Hi everyone, could this be happening because of the way you've set Facebook comments to be created in Zendesk? There are two ways to set it up: each comment is added to the main ticket VS each comm...