Pedro Rodrigues (opservator.com)
Zendesk consultant at Opservator.com • Current Zendesk Community profile: https://support.zendesk.com/hc/en-us/profiles/1265014137850
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Recent activity by Pedro Rodrigues (opservator.com)-
@..., que estranho - deveria executar para tickets de WhatsApp (excepto se houver um agente assignado, claro). O que vê nos eventos do ticket quando o solicitante envia o comentário público?
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Olá @..., é possível partilhar todas as condições do gatilho, por favor? Se aplicável, oculte qualquer informação confidencial/privada/etc.
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Olá @..., tal como indicado neste comentário, os passos são os seguintes: Abrir o editor do seu 'template' do Guide No arquivo request_page.ebs, procurar secção mark_as_solved <!-- Comentar --> ...
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Hi @..., I agree this would come in handy, indeed! An alternative would be having the ability to search the field. There's already a feature request for this, in case you'd like to upvote it: https...
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Hi @..., I don't think it's because of the message body. I managed to replicate that automation in my account (only difference was 'hours since solved' to speed up the test), and it matched a coupl...
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Hi @..., that's right, only Markdown is currently allowed. There are third-party apps in the Marketplace that might achieve what you're looking for, however; for example, Zignatures.
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Hi @..., you can customize your agent's signatures using Markdown. Some useful articles on this topic: Formatting text with Markdown How can I add a hyperlink or image to my signature? Using Liqui...
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No problem, happy to help :-)
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Hi Nico, I assume the difference is because you only have one active ticket form. In other words, you don't see it because you probably have 1 ticket form (I have two ticket forms, so I am able to ...
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Hi @..., that's because you don't have a nullifying condition, like the alert says. Consider adding the tag suggestion I shared before, and it should work :-)