Pedro Rodrigues
New profile: https://support.zendesk.com/hc/en-us/profiles/1265014137850
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Recent activity by Pedro Rodrigues-
Thanks for confirming! So the first step is to make sure there are solved tickets for the automation to modify. Then it should work as expected.
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Obrigado pelas imagens. Já experimentou remover a condição de usuário atual, só para tentar confirmar que é esse o ponto crítico afetando o gatilho?
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@..., que estranho - deveria executar para tickets de WhatsApp (excepto se houver um agente assignado, claro). O que vê nos eventos do ticket quando o solicitante envia o comentário público?
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Olá @..., é possível partilhar todas as condições do gatilho, por favor? Se aplicável, oculte qualquer informação confidencial/privada/etc.
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Hi @... is there any trigger being fired in these cases, whose actions include 'Set tags' instead of 'Add tags'? That could be another possible explanation. If not, I suggest you open a ticket with...
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Olá @..., tal como indicado neste comentário, os passos são os seguintes: Abrir o editor do seu 'template' do Guide No arquivo request_page.ebs, procurar secção mark_as_solved <!-- Comentar --> ...
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Hi @..., I agree this would come in handy, indeed! An alternative would be having the ability to search the field. There's already a feature request for this, in case you'd like to upvote it: https...
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Hi @..., I don't think it's because of the message body. I managed to replicate that automation in my account (only difference was 'hours since solved' to speed up the test), and it matched a coupl...
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Hi @..., that's right, only Markdown is currently allowed. There are third-party apps in the Marketplace that might achieve what you're looking for, however; for example, Zignatures.
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Hola @..., en este caso le recomiendo escribir directamente al equipo de soporte de Zendesk. Saludos