Pedro Rodrigues
New profile: https://support.zendesk.com/hc/en-us/profiles/1265014137850
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Last activity
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Recent activity by Pedro Rodrigues-
Olá @..., de modo a poder ajudar, pode por favor confirmar que tipo de produto está utilizando no Zendesk para atender Chat e WhatsApp? Social Messaging, e/ou Agent Workspace? (Imagino que não seja...
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Hola @..., en Explore estos nombres están traducidos, por favor pruebe la fórmula con [Cambios: valor anterior] y [Cambios: nuevo valor]. Saludos
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Hi @..., I didn't understand your question - what do you mean by "hiding unassigned tickets"? If you meant the default view "WhatsApp conversations - Unassigned" created by Zendesk that I mentioned...
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Olá, assumo que por "chamadas" queira dizer tickets, correto? Essa funcionalidade só está disponível no plano Guide Professional ou superior. Tendo isso em conta, vocês já ativaram o Guide? Sem o G...
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Hi @..., have you tried changing your password, and try again? Does it also fail if you use another admin's credentials? If the problem persists I'd suggest opening a support ticket with Zendesk.
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Hi @..., you could create a new checkbox custom field and add it to your form. For example: Any URL submitted in the description will be clickable by your customers: You could place it at the beg...
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This is a complicated topic with some "hidden dangers" (see Heather's comment here, for example). As Heather notes, the main problem with automatically resolving tickets based on words or expressio...
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Hi everyone, could this be happening because of the way you've set Facebook comments to be created in Zendesk? There are two ways to set it up: each comment is added to the main ticket VS each comm...
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Hey Thomas! I'm not working for Zendesk, I actually joined the Zendesk Community Moderator Program quite recently. As a Zendesk user myself, I do understand and can relate whenever our preferred fe...
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+1