Dave Foster

I really don't understand why this isn't available as a normal trigger action. If a ticket is assigned to group Human Resources, cc for example, seems like the simplest thing. If you can add a follower, why not cc an end user?

It turns out that all the jquery customizations will in fact work with the updated Templating API v2. After reading a little more into it, I found information to import a jquery library here.

Thanks for following up!

Now the question is how do we do this in the API v2 templating, since it seems all the previous customizations will not work. I made a terrible mistake and deleted my v1 Copenhagen theme and now none of the customizations I was using work...

There's one thing that is a big downer about using this code to hide the system fields. If you have any Required Fields, and the customer doesn't fill it out, once the system reloads the page to show the warning that the field cannot be blank (or whatever the requirement is), it drops the ticket form id from the URL. Once this happens, all the hidden fields will show back up, including any custom text you've added to said fields.