Dave Foster

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

I really don't understand why this isn't available as a normal trigger action. If a ticket is assigned to group Human Resources, cc <EndUser> for example, seems like the simplest thing. If you can ...

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• Dave Foster
• Created April 03, 2020 21:08
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Text line on Ticket Forms?

It turns out that all the jquery customizations will in fact work with the updated Templating API v2. After reading a little more into it, I found information to import a jquery library here. Thank...

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• Dave Foster
• Created March 31, 2020 14:56
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Text line on Ticket Forms?

Now the question is how do we do this in the API v2 templating, since it seems all the previous customizations will not work. I made a terrible mistake and deleted my v1 Copenhagen theme and now no...

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• Dave Foster
• Created March 25, 2020 20:46
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Automatically Populate Subject and Description Based on Drop-Down

There's one thing that is a big downer about using this code to hide the system fields. If you have any Required Fields, and the customer doesn't fill it out, once the system reloads the page to sh...

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• Dave Foster
• Created March 04, 2020 23:16
• 0 votes