Wolf Hilbl
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Total activity59
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes41
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Subscriptions10
Activity overview
Latest activity by Wolf Hilbl-
Wolf Hilbl commented,
Still needed and to be hones, im am not willing to call this a Feature Request,This is a bugfix!There should at lest be a warning before such a merge is possible.
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Wolf Hilbl commented,
Hallo,gibt es eine Möglichkeit mehrere Kunden/User per SMS zu kontaktieren?Aktuell sehe ich eine SMS an den Aktuellen User, eine SMS an den Requester, eine SMS an den Owner des Tickets oder multipl...
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Wolf Hilbl commented,
Today it happened again... A Tech confidently clicked on Merge without realizing that it was cross customer. And now the cries to turn off the merge feature are becoming louder again. Combined with...
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Wolf Hilbl commented,
Any updates on this? The function is basically there... just filtered for Agents. Please just go that final step.
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Wolf Hilbl commented,
Don't forget to upvote the original poster. This seems to be one of the indicators that are used to identify needed improvements.
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Wolf Hilbl commented,
Hi, i add my vote to the bucket. Just yesterday a college of mine managed to merge several requests from different companies.Depending on your customer group, this can be the end of your company, i...
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Wolf Hilbl commented,
I too would kindly like to know if there is any update on this feature?You just need to forget to set yourself to offline and then you can explain why you lost 50 calls, on your day off. At least s...
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Wolf Hilbl created a post,
Hide Groups from request assignment.
AnsweredHello Zendesk Community, since the options for managing views are limited (evryone, members of a group or just myself) i would like to hide certain groups from the request assignment. It is not p...