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Louise Dissing

Joined Apr 15, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by Louise Dissing

Louise Dissing created a post,

Post Feedback - Ticketing system (Support)

Hi,

It seems there's a possibility to change the chat-font with Javascript, but changing the general font in the widget seems impossible.

It would be really great if you could implement the possibility to upload a font to the widget and thereby control the identity of the widget even more!

Thanks!

Posted Jan 08, 2020 · Louise Dissing

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Louise Dissing commented,

Community comment Feedback - Voice (Talk)

Thomas - thank you for being on top! :-)

Jen, My apologies - you can contact us on support@helphouse.io and then I'll get you in touch with someone who can show you this! :-)

#helpsome regards,
Louise Dissing
Team Lead @ helphouse.io

View comment · Posted Sep 27, 2019 · Louise Dissing

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Louise Dissing commented,

Community comment Feedback - Reporting and analytics (Explore)

+1 Would be really useful! 

View comment · Posted Aug 27, 2019 · Louise Dissing

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Louise Dissing commented,

Community comment Feedback - Ticketing system (Support)

+1
We would also love to see any changes made to the widget settings in the auditlog! :-)

View comment · Posted Aug 26, 2019 · Louise Dissing

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Louise Dissing commented,

Community comment Feedback - Ticketing system (Support)

Hi Eric,

I agree with you! Along with a lot of other users!
For now, you can sign up for Rich text for Side conversations EAP: https://docs.google.com/forms/d/e/1FAIpQLSfw9y6pYq7atrxx26IIyJU5nReWo3o3DxlmA0f4z8NCWDZmow/viewform
And you can take a look and comment on this article: https://support.zendesk.com/hc/en-us/articles/360001263308-Using-side-conversations-in-tickets-add-on-?page=3

View comment · Posted Aug 21, 2019 · Louise Dissing

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Louise Dissing commented,

Community comment Feedback - Reporting and analytics (Explore)

Hi Sarah,

You would be able to create a report as so:

Dataset: Support Tickets [Default dashboard]

Metric: COUNT(Tickets)

Column/Row: Requester Locale

With a report setup like that, you'd get the number of tickets from the locales, they've been requested from.

I hope this answers your question :-)

#helpsome regards,
Louise Dissing
Team Lead @ helphouse.io

View comment · Posted Jul 31, 2019 · Louise Dissing

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Louise Dissing commented,

Community comment Q&A - Tickets and email

Hi Patrizia,

You can change this, with a bit of knowledge about placeholders. :-)

You can dive into what placeholders there are for organizations here: https://support.zendesk.com/hc/en-us/articles/203662156-Zendesk-Support-placeholders-reference#topic_qgz_opl_rc
When you've located the correct placeholder, you can add it to your trigger that sends out the text.

Let me know if you need any further help setting this up.

#helpsome regards,
Louise Dissing
Team Lead @ helphouse.io

View comment · Posted Jul 24, 2019 · Louise Dissing

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Louise Dissing commented,

Community comment Feedback - Ticketing system (Support)

+1 This would be so awesome to have!

View comment · Posted Jul 05, 2019 · Louise Dissing

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Louise Dissing commented,

Community comment Feedback - Voice (Talk)

Hi Brandon,

I've actually really been thinking about how to do this - and we at helphouse came up with an idea on how to do this with texts instead!

Let me know if you could be interested in hearing any further about this, and then we could set up a meeting regarding this?

#helpsome regards,
Louise Dissing
Team Lead @ helphouse.io

View comment · Posted Jul 05, 2019 · Louise Dissing

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Louise Dissing commented,

Community comment Feedback - Ticketing system (Support)

Hi,

We really need this feature! Of course, we can create targets that will do this for us - but by doing this, workflows will get messy and you would actually need to get a hold on an engineer, instead of just using a trigger/automation and then just do it! :-)

I have a case, where we need to push CSAT to the comment field and instead of creating a target, it'd be nice to just choose a public comment! 

I'll be looking forward to seeing this feature implemented in Zendesk Support. 

View comment · Posted Jul 05, 2019 · Louise Dissing

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