Louise Dissing

1. Community
2. Feedback - Voice (Talk)
3. CSAT For Talk

Thomas - thank you for being on top! :-) Jen, My apologies - you can contact us on support@helphouse.io and then I'll get you in touch with someone who can show you this! :-) #helpsome regards,Loui...

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• Louise Dissing
• Created September 27, 2019 06:13
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Sorting results by metrics in a table chart format

+1 Would be really useful! 

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• Louise Dissing
• Created August 27, 2019 09:12
• 3 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Audit Logs

+1We would also love to see any changes made to the widget settings in the auditlog! :-)

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• Louise Dissing
• Created August 26, 2019 07:31
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. As a Zendesk Admin, I want the Collaboration add-on to support markdown and placeholders so that existing agent signatures can be used in Side Conversations

Hi Eric, I agree with you! Along with a lot of other users!For now, you can sign up for Rich text for Side conversations EAP: https://docs.google.com/forms/d/e/1FAIpQLSfw9y6pYq7atrxx26IIyJU5nReWo3o...

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• Louise Dissing
• Created August 21, 2019 09:19
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Reporting on Customer location.

Hi Sarah, You would be able to create a report as so: Dataset: Support Tickets [Default dashboard] Metric: COUNT(Tickets) Column/Row: Requester Locale With a report setup like that, you'd get the n...

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• Louise Dissing
• Created July 31, 2019 09:28
• -1 votes

1. Community
2. Zendesk Suite Q&A
3. Adding the Organization name to the standard email footer

Hi Patrizia,You can change this, with a bit of knowledge about placeholders. :-)You can dive into what placeholders there are for organizations here: https://support.zendesk.com/hc/en-us/articles/2...

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• Louise Dissing
• Created July 24, 2019 10:01
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Multiple AND/OR conditions in Views, Triggers and Automations

+1 This would be so awesome to have!

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• Louise Dissing
• Created July 05, 2019 09:58
• 1 vote

1. Community
2. Feedback - Voice (Talk)
3. CSAT For Talk

Hi Brandon, I've actually really been thinking about how to do this - and we at helphouse came up with an idea on how to do this with texts instead! Let me know if you could be interested in hearin...

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• Louise Dissing
• Created July 05, 2019 09:50
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Allow a trigger to post comment updates

Hi, We really need this feature! Of course, we can create targets that will do this for us - but by doing this, workflows will get messy and you would actually need to get a hold on an engineer, in...

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• Louise Dissing
• Created July 05, 2019 09:34
• 1 vote

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore report on macro usage

I would love to see this feature in Explore!If it would be a build in feature, we'd be able to take a deeper look into what macros are used and which ones are not - and by doing that we could keep ...

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• Louise Dissing
• Created May 01, 2019 05:51
• 3 votes