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Serge BERTAINA DUBOIS

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Latest activity by Serge BERTAINA DUBOIS
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    Serge BERTAINA DUBOIS commented,

    Hi Anggara Use Update Ticket Api : https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#update-ticket And Json :  {"ticket": { "comment": { "body": "Internal comment \n Next Line ...

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    Serge BERTAINA DUBOIS commented,

    Hi Ercia, Thank's for help. Here is the returned body. You have exceeded the rate limit for updating a single unique user. user email: xxxxxxxxx@xxxxxx  id:  external_id: xxxxxxxxxxxxxxxxxxxxxxxxxx...

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    Serge BERTAINA DUBOIS commented,

    Bad news Lucas... I also tried to do this, but couldn't find anything.I must therefore, like you, write the json for each field.And if creation or deletion of a field, an update is necessary... I h...

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    Serge BERTAINA DUBOIS created a post,

    Retrieve Retry-After on 429.

    Hi all !  I'm trying in my API calls to handle limits.And so on a 429 return code, I try to retrieve the "Retry-After" informationAs mentioned in the help: https://developer.zendesk.com/api-referen...

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    Serge BERTAINA DUBOIS commented,

    Hi Praveen, Indeed, there is no API dedicated to automation actions. A simple list of "Automations" (https://developer.zendesk.com/api-reference/ticketing/business-rules/automations/#list-automatio...

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    Serge BERTAINA DUBOIS commented,

    Indeed, these fields may be read-only. Maybe you can create custom fields in date format to inject this information. Friendships,Serge.

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    Serge BERTAINA DUBOIS commented,

    Here is an example of python code to format the date correctly: At the beginning of the python code: import datetime Durring the code : Zendesk_Created_time = CreatedTime.strftime('%Y-%m-%dT%H:%M:%...

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    Serge BERTAINA DUBOIS commented,

    Hi Chris! The json date format for Zendesk APIs is:YYY-MM-DDTHH-mm-ssZ like:"created_at":"2022-06-16T13:36:05Z" You will therefore have to reformat your date in the json. Friendships,Serge.

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    Serge BERTAINA DUBOIS commented,

    Hi Praveen,  look on this side:https://developer.zendesk.com/api-reference/ticketing/business-rules/automations/ regards Serge.

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    Serge BERTAINA DUBOIS commented,

    Hi peter, Look at this link, the url is well defined there:https://developer.zendesk.com/api-reference/ticketing/ticket-management/incremental_exports/#incremental-ticket-export-cursor-based Normal...