Serge BERTAINA DUBOIS

1. Community
2. Feedback - Ticketing System (Support)
3. Side Conversation Email SLAs and Child Ticket/Email tag inheritance from Parent Ticket

Hello, Very interested in this kind of inheritance feature.This as a checkbox option.And not only for Tags, but also for other information:- Requester- Form- Type- Priority-Customs fields .... Than...

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• Serge BERTAINA DUBOIS
• Created June 08, 2021 06:48
• 0 votes

1. Support
2. ...
3. Tickets
4. How can I hide ticket forms based on a user's organization?

Hi all! Thank you for this information and the leads it gave me! I have worked on this basis to hide some forms from the selection list.But not linked to the organization, but to a list defined in ...

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• Serge BERTAINA DUBOIS
• Created May 27, 2021 08:11
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. EXPLORE>GUIDE>Knowledge Capture ADD Category

Hi !  +1 please !!! 

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• Serge BERTAINA DUBOIS
• Created April 30, 2021 08:42
• 1 vote

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore - Analyser les indicateurs par catégories sur le jeu de données Guide

Hi !    +1 please !! 

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• Serge BERTAINA DUBOIS
• Created April 30, 2021 08:41
• 0 votes

1. Chat
2. ...
3. Configuring the Chat widget
4. Enabling the pre-chat form on the Chat widget

Hello ! Thank you for all this information! I have a question about the Chat preform :- I display the Chat in the Help Center.- When my visitor is not connected, it is normal to ask for his email a...

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• Serge BERTAINA DUBOIS
• Created February 19, 2021 14:51
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Add Submit A Request for Agents

Please +1 !!!!!

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• Serge BERTAINA DUBOIS
• Created March 04, 2020 15:28
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Preserve Group and Assignee for user-generated follow-up tickets

HelloI think the 2 questions need to be treated. Regards,Serge.

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• Serge BERTAINA DUBOIS
• Created January 08, 2019 14:24
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Preserve Group and Assignee for user-generated follow-up tickets

Please,  +1 for this feature !!  It seems to be the minimum required for follow up ticket    Thanks ! Serge.

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• Serge BERTAINA DUBOIS
• Created January 08, 2019 07:47
• 2 votes