Susan Maher
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Total activity70
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Last activity
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Votes27
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Activity overview
Latest activity by Susan Maher-
Susan Maher commented,
Anais, Sounds like you have it covered so it should work Again, I do not know your processes. I believe it should work. it is a great solution. I believe a cleaner solution than what I actually...
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Susan Maher commented,
Anais, Yes, the ticket will go back to open. Regards, Susan
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Susan Maher commented,
Anais, I believe that the clearer answer is a public comment entered by an end user.
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Susan Maher commented,
Andrew, There is a lengthy discussion in this thread https://support.zendesk.com/hc/en-us/articles/227164988 that may clarify your question.. I explain in there how we are using custom fields. H...
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Susan Maher commented,
Last night I was able to implement the suggestions in this article (and others) and I am able to add either a public or a private comment using the trigger. My case was on where during a process ...
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Susan Maher commented,
Recently we noticed that some users that were suspended have become unsuspended however we do not have any entries in the log. This is very serious as these users need to remain suspended. We hav...
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Susan Maher commented,
It will soon be 2020 any updates? The only solution we have at this time is to copy and paste and we lose the customer's name in the entry.
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Susan Maher commented,
Please add me as an interested party to this request. Our tickets get long and attachments may be scattered across comments that are far apart. It is very time consuming to actually find the corr...
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Susan Maher commented,
I would like to add my request for this feature. We have a need to have a template for all articles so we can provide the same look and feel. Cloning will allow us to have a template in the Knowle...
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Susan Maher commented,
I agree with the comments above. We need the ability to customize which fields the dashboard shows. In essence, we need the ability to customize the Home screen.