David Garceau
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Total activity11
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Last activity
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Activity overview
Latest activity by David Garceau-
David Garceau commented,
Hello ZENDESK, is anyone there paying attention to this need???? To everyone on this thread, please CALL and EMAIL your rep and ask them for an answer. I will be following up on it today and if ...
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David Garceau commented,
There is still absolutely no response on making this a feature. I did find a post on getting the daily stats via an API link but I dont use API elsewhere so that that takes a lot of back end work d...
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David Garceau commented,
Agreed on this, it should be up to the away agent if they can take transferred calls or not.
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David Garceau commented,
I was at the Zendesk Showcase in Dallas today and had a conversation with Mark Woolen and Martin Doettling about this topic. Martin said that it was definitely a known concern and that it was on th...
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David Garceau created a post,
Agent "Total Online Time" reporting.
PlannedNow that you are switching to Explore, there has to be a simple way to run reports on agent "time online" and "time available" in talk. How are we supposed to know how effective agents are if we do...