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Eddy Schuurman's Avatar

Eddy Schuurman

Joined Apr 15, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Eddy Schuurman

Eddy Schuurman created a post,

Post Feedback - Ticketing system (Support)

I would like the Customer Effort Score survey in Zendesk,  currently you need to install a paying app for this. But this metric is becoming increasingly important and gives more insights about your processes than a CSAT.

It would be ideal if you could choose which combination of metric you could query, for example NPS and CES or CES and CSAT or all 3, ...

Posted Jul 19, 2019 · Eddy Schuurman

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Eddy Schuurman commented,

Community comment Feedback - Ticketing system (Support)

This is very confusing for new agents, we advise them not to look at it. But of course that cannot be the goal of this feature. It would be very useful for our agents to have a quick view on what they have to do.

View comment · Posted Mar 21, 2019 · Eddy Schuurman

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