Roman Sheydvasser
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Total activity28
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Last activity
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Activity overview
Latest activity by Roman Sheydvasser-
Roman Sheydvasser commented,
Agent CSV export script: https://support.zendesk.com/hc/en-us/community/posts/4409217556506/comments/5071076068890
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Roman Sheydvasser commented,
Agent CSV export script: https://support.zendesk.com/hc/en-us/community/posts/4409217556506/comments/5071076068890
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Roman Sheydvasser commented,
Agent CSV export script: https://support.zendesk.com/hc/en-us/community/posts/4409217556506/comments/5071076068890
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Roman Sheydvasser commented,
Python script to export agents into a CSV: import requests, csvfrom requests.auth import HTTPBasicAuthurl = 'https://YOUR_ZENDESK_SUBDOMAIN.zendesk.com/api/v2/search/export.json?query=role%3Aagent&...
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Roman Sheydvasser commented,
You can also use the per_page parameter to list out all of your macros if you have more than 100: https://SUBDOMAIN.zendesk.com/api/v2/macros.json?per_page=1000
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Roman Sheydvasser commented,
Fyi, if you're looking for information about how to do visual formatting / styles with Liquid markup, it's just plain html. To bold something: <b>bold</b> To make something into a heading: <h1>head...
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Roman Sheydvasser commented,
You can also use something like a scriptmonkey/tampermonkey/greasyfork script to hide the left menu panel. This one is specifically for Zendesk: https://greasyfork.org/en/scripts/35585-toggle-sideb...
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Roman Sheydvasser created a post,
Export Agents as CSV
UPDATE: Script method to do this is in the comments below. --- ORIGINAL POST: We often add groups of new agents and update existing ones, with various tags and other user options. An option to do s...
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Roman Sheydvasser commented,
This appears to have happened to us with a zendesk chat transcript that was too long. Either a warning or a link to a full transcript would be great.
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Roman Sheydvasser commented,
+1