Andrew Soderberg
CCO/VP Customer Support/Success for over 15 years in both SAAS software and staffing markets. Implemented Enterprise Zendesk for 3 different companies. Zendesk Admin for over 12 years. Zendesk Community Moderator and Contributor for 5 years.
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Activity overview
Latest activity by Andrew Soderberg-
Andrew Soderberg commented,
@... Thanks, glad to have helped. And yes, regarding the Community posts/comments, we have found the same issue. I have submitted a bug ticket to Zendesk on this. The problem is that the section of...
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Andrew Soderberg commented,
@... Yes, as I have said, the {{footer}} is optional. so instead of this: <p> {{footer}} Delivered by <a href="https://support.getworkforce.com/hc/en-us" style="color:black" target="_new">Workforc...
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Andrew Soderberg commented,
Try this: <p> {{footer}} Delivered by <a href="https://support.getworkforce.com/hc/en-us" style="color:black" target="_new">Workforce Consultants</a>.</p> It should give you this: This email is a ...
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Andrew Soderberg commented,
@... Ok... I created two brands in my Zendesk and tested this code. It now works. The {% when 'text' %} statements had a 'curly' quote character that caused it to fail the footer compare test. I a...
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Andrew Soderberg commented,
@... Ahh, sorry, I see the error I made. In the latest source code I provided you will need to replace the following two lines: Replace this: {% when 'Workforce Support' %} With this: {% when 'Th...
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Andrew Soderberg commented,
@... Looking at your source you had a misplaced <div> tag, and a pair of closing </div> tags missing from each of your footer sections. Also, even though you only have two brands, you need a third...
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Andrew Soderberg commented,
@... Doing a search for 'Gmail not displaying SVG images' I find these articles that confirm that Google doesn't support SVG images: https://stackoverflow.com/questions/32981760/is-there-a-trick-to...
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Andrew Soderberg commented,
@... Below is a link to download my Zendesk Multibrand email template for use with this How-To. There are 3 versions: 1. Simple commented template for two brands. 2. Simple uncommented template for...
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Andrew Soderberg commented,
@... I will work on an example HTML that you can use as a starting point. I should be able to have this done and posted by early next week (after the Thanksgiving weekend). Andy
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Andrew Soderberg created a post,
Support tip: How to structure the Zendesk email template to use custom HTML layouts for each of your Multiple Brands
UPDATE 11/25/2019 : Added link to download working mulibrand template examples at the bottom of this how-to. Here is how to structure the one email template that Zendesk provides in order to suppor...