Martijn Snels • pluscloud.nl

1. Community
2. User Tips & Tricks
3. How to Include end-user browser information via Help Center

Sure, it will work on all pages where the theme you are using is been showed. The 'iPhone app' look isn't customizeable so this will not work. I recommend to migrate to a responsive Help Center as ...

• View comment
• Martijn Snels • pluscloud.nl
• Created May 03, 2017 13:32
• 0 votes

1. Community
2. User Tips & Tricks
3. How to Include end-user browser information via Help Center

Are you using the Mobile Web Application view which makes your Help Center look like an old iPhone App or are you using a responsive layout like Copenhagen or a custom theme? If you are not using a...

• View comment
• Martijn Snels • pluscloud.nl
• Created May 03, 2017 13:06
• 0 votes

1. Community
2. User Tips & Tricks
3. How to Include end-user browser information via Help Center

Hi Heather, thanks for the great compliment! Are you using the Productivity Pack or Multi Form feature of Zendesk? If so you could use the Pathfinder from Zendesk. If not you could try this 'quick ...

• View comment
• Martijn Snels • pluscloud.nl
• Created May 03, 2017 12:40
• 0 votes

1. Community
2. User Tips & Tricks
3. How to Include end-user browser information via Help Center

Hi Shiraz, The problem with Flash is that Google recently decided to block Flash elements by default. As this integration is using a hidden Flash element the user would be unable to load it manuall...

• View comment
• Martijn Snels • pluscloud.nl
• Created May 03, 2017 07:05
• 0 votes

1. Community
2. User Tips & Tricks
3. How to Include end-user browser information via Help Center

Hi Panos, currently the Web Widget API doesn't allow to push information to the ticket fields and hide them like we do with the Help Center at the moment. As the Web Widget functionality expands (w...

• View comment
• Martijn Snels • pluscloud.nl
• Created August 08, 2016 13:22
• 0 votes

1. Community
2. User Tips & Tricks
3. How to Include end-user browser information via Help Center

Glad to hear everything is working now.

• View comment
• Martijn Snels • pluscloud.nl
• Created July 19, 2016 15:23
• 0 votes

1. Community
2. User Tips & Tricks
3. How to Include end-user browser information via Help Center

Hi Chris, good to hear it's working now. The left pane of the ticket where you organize the ticket is a block which you actually can scroll so there is no need to deactivate other fields. If this i...

• View comment
• Martijn Snels • pluscloud.nl
• Created July 19, 2016 15:04
• 0 votes

1. Community
2. User Tips & Tricks
3. How to Include end-user browser information via Help Center

Hi Chris, could you send me some screenshots or share a link where I can see your setup?

• View comment
• Martijn Snels • pluscloud.nl
• Created July 18, 2016 20:37
• 0 votes

1. Community
2. User Tips & Tricks
3. How to Include end-user browser information via Help Center

What does supportdetails.com give you when you visit it with your IE?

• View comment
• Martijn Snels • pluscloud.nl
• Created March 08, 2016 17:15
• 0 votes

1. Community
2. User Tips & Tricks
3. How to Include end-user browser information via Help Center

Hi Andrew, do you use the Chrome Frame for IE? Have you tried using only the source from Stack Overflow?

• View comment
• Martijn Snels • pluscloud.nl
• Created March 08, 2016 17:02
• 0 votes