Martijn Snels • pluscloud.nl
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Last activity
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Activity overview
Latest activity by Martijn Snels • pluscloud.nl-
Martijn Snels • pluscloud.nl created a post,
Feature Requests: Setting up Teams Side Conversations via Macro not supported
We discovered setting up a Side Conversation on Microsoft Teams is not supported from a Macro. As this is such a vital part for many internal processes to standardize requests, it would make much s...
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Martijn Snels • pluscloud.nl commented,
Toby Sterrett We often get feedback from agents that say the blue dot in the Side Conversation button for new activities is not visible enough. Would this be something that is in scope of this chan...
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Martijn Snels • pluscloud.nl commented,
Would it be possible to improve the UI of this feature and move the Filter button so it's grouped with other buttons? Currently, it's using a lot of screen space. Also I'm wondering if there are a...
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Martijn Snels • pluscloud.nl commented,
Love this improvement! One thing we still would do almost anything for is the ability to merge a ticket into a Side Conversation. That would resolve so many cases with emails from other ticket syst...
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Martijn Snels • pluscloud.nl commented,
Hi Chris, could you send me some screenshots or share a link where I can see your setup?
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Martijn Snels • pluscloud.nl commented,
What does supportdetails.com give you when you visit it with your IE?
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Martijn Snels • pluscloud.nl commented,
Hi Andrew, do you use the Chrome Frame for IE? Have you tried using only the source from Stack Overflow?
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Martijn Snels • pluscloud.nl created a post,
How to Include end-user browser information via Help Center
Often we get the request from our customers to integrate an easy to use way to send over important browser information when creating a ticket in the Help Center. The browser information is in a lot...
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Martijn Snels • pluscloud.nl commented,
Hi Chris, sorry for your bad experience. I think you have the issue Jacob describes. Could you check if you have Password Access enabled under Gear icon > Channels > API > Settings. If you disabled...
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Martijn Snels • pluscloud.nl commented,
Hi Kevin, that's not possible at the moment without a script on an external platform which uses the API in a more advanced way. We've decided to only run this trigger on tickets which are posted by...