Martijn Snels • pluscloud.nl

1. Zendesk updates
2. Announcements
3. Announcing new in-view filtering capabilities

Would it be possible to improve the UI of this feature and move the Filter button so it's grouped with other buttons? Currently, it's using a lot of screen space. Also I'm wondering if there are a...

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• Martijn Snels • pluscloud.nl
• Edited August 23, 2022 07:10
• 12 votes

1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

Love this improvement! One thing we still would do almost anything for is the ability to merge a ticket into a Side Conversation. That would resolve so many cases with emails from other ticket syst...

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• Martijn Snels • pluscloud.nl
• Created May 26, 2022 22:03
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. How to Include end-user browser information via Help Center

Glad to hear everything is working now.

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• Martijn Snels • pluscloud.nl
• Created July 19, 2016 15:23
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. How to Include end-user browser information via Help Center

Hi Chris, could you send me some screenshots or share a link where I can see your setup?

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• Martijn Snels • pluscloud.nl
• Created July 18, 2016 20:37
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. How to Include end-user browser information via Help Center

What does supportdetails.com give you when you visit it with your IE?

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• Martijn Snels • pluscloud.nl
• Created March 08, 2016 17:15
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. How to Include end-user browser information via Help Center

Hi Andrew, do you use the Chrome Frame for IE? Have you tried using only the source from Stack Overflow?

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• Martijn Snels • pluscloud.nl
• Created March 08, 2016 17:02
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Workaround: Adding a name field to your Help Center ticket form

Hi Chris, sorry for your bad experience. I think you have the issue Jacob describes. Could you check if you have Password Access enabled under Gear icon > Channels > API > Settings. If you disabled...

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• Martijn Snels • pluscloud.nl
• Created November 25, 2015 08:17
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Workaround: Adding a name field to your Help Center ticket form

Hi Kevin, that's not possible at the moment without a script on an external platform which uses the API in a more advanced way. We've decided to only run this trigger on tickets which are posted by...

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• Martijn Snels • pluscloud.nl
• Created May 29, 2015 06:36
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Workaround: Adding a name field to your Help Center ticket form

Thanks for updating the markup and placeholder. :)

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• Martijn Snels • pluscloud.nl
• Created May 06, 2015 17:23
• 0 votes