Martijn Snels • pluscloud.nl - Zendesk Premier Partner
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Activity overview
Latest activity by Martijn Snels • pluscloud.nl - Zendesk Premier Partner-
Martijn Snels • pluscloud.nl - Zendesk Premier Partner commented,
As the API is not documented right now, and I see many people are requesting this, I wanted to share our reverse engineered unofficial documentation of the Ticket Content Pins API Endpoint. This in...
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Martijn Snels • pluscloud.nl - Zendesk Premier Partner commented,
Lisa Wong I noticed in the API endpoint I found this is available for any external content that is indexed in the Federated Search feature. Once the API documentation is added to the developer docu...
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Martijn Snels • pluscloud.nl - Zendesk Premier Partner commented,
Nice! Will there be an option to pin an article via the app framework or API? Dan Cooper There seems to be a 'ticket_content_pins' endpoint, but it's not documented yet.
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Martijn Snels • pluscloud.nl - Zendesk Premier Partner commented,
Hi Zac Garcia, where can we provide feedback and ideas on the current Agent Home or report any issues? I've just listed them below for you now. Issues & Questions Tickets do not disappear when you...
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Martijn Snels • pluscloud.nl - Zendesk Premier Partner commented,
Toby Sterrett Just checking in to see if there is any progression on this? Were you able to reproduce this?
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Martijn Snels • pluscloud.nl - Zendesk Premier Partner commented,
Toby Sterrett I was wondering if you had a chance to check out the case we shared with you in my last message?
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Martijn Snels • pluscloud.nl - Zendesk Premier Partner commented,
Thanks Anurag Singh!
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Martijn Snels • pluscloud.nl - Zendesk Premier Partner created a post,
Bug - Inline images are being removed on any GPT action
When an inline attachment is added in the text, currently the image gets overwritten with an Markdown code that later when submitting the ticket doesn't get parsed as a message
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Martijn Snels • pluscloud.nl - Zendesk Premier Partner created a post,
Control over salutation and signature
At the moment, the OpenAI GPT feature adds a salutation and signature to every message. Even when a signature is already set up on the account, it's still adding a signature at the end of the messa...
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Martijn Snels • pluscloud.nl - Zendesk Premier Partner commented,
Katarzyna Karpinska We now have reports from customers that actually want to have the article contents back in the messages. For an example, many software companies (like Zendesk itself) use it to ...