Martijn Snels • pluscloud.nl
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Recent activity by Martijn Snels • pluscloud.nl-
Toby Sterrett We often get feedback from agents that say the blue dot in the Side Conversation button for new activities is not visible enough. Would this be something that is in scope of this chan...
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Would it be possible to improve the UI of this feature and move the Filter button so it's grouped with other buttons? Currently, it's using a lot of screen space. Also I'm wondering if there are a...
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Love this improvement! One thing we still would do almost anything for is the ability to merge a ticket into a Side Conversation. That would resolve so many cases with emails from other ticket syst...
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Hi Vu, this is actually a great idea. we just made life a little bit more easy with the current setup of Zendesk with our Holiday App. It lets you import holidays in just a click. https://www.zen...
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@... @... We are soon bringing the browser information feature to our Ticket Field Magic app on the Zendesk App Marketplace so you can easily add this feature to your ticket form among with many ot...
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Hi Cindy, Regan's solution only works for existing Zendesk system fields and doesn't work with custom fields at the moment.
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Hi Dave, if you want to keep it hidden from the requestor it's no option to push it in the Ticket Comments. Later on the email reply the requester would notice this as it's been pasted under his or...
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Hi Dave, this is possible for sure. If would require some more research and testing to see if it can be pushed to the ticket body without showing it to the visitor but it's easy to just push it to ...
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Sure, it will work on all pages where the theme you are using is been showed. The 'iPhone app' look isn't customizeable so this will not work. I recommend to migrate to a responsive Help Center as ...
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Are you using the Mobile Web Application view which makes your Help Center look like an old iPhone App or are you using a responsive layout like Copenhagen or a custom theme? If you are not using a...