Martijn Snels • pluscloud.nl
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Recent activity by Martijn Snels • pluscloud.nl-
Agent Availability in Zendesk Apps Framework for Talk Partner Edition integrations
The new Agent Availability API's open new opportunities to bring third-party telephony solutions closer to Zendesk and have Talk Partner Edition (TPE) integration with Zendesk Apps have a more nati...
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Signature position
Currently, the signature is always placed at the bottom of the email. If I'm not mistaken, this is more common in the US, but in Europe, it's placed directly before the quoted email. Would it be po...
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Feature Requests: Setting up Teams Side Conversations via Macro not supported
We discovered setting up a Side Conversation on Microsoft Teams is not supported from a Macro. As this is such a vital part for many internal processes to standardize requests, it would make much s...
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How to Include end-user browser information via Help Center
Often we get the request from our customers to integrate an easy to use way to send over important browser information when creating a ticket in the Help Center. The browser information is in a lot...
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Workaround: Adding a name field to your Help Center ticket form
We've seen multiple people struggling with the fact there isn't a out-of-the-box way to display the name field in the ticket form. Today we'd like to share the workaround whic...