Martijn Snels • pluscloud.nl - Zendesk Premier Partner
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Votes on activity by Martijn Snels • pluscloud.nl - Zendesk Premier Partner-
Feature Requests: Setting up Teams Side Conversations via Macro not supported
We discovered setting up a Side Conversation on Microsoft Teams is not supported from a Macro. As this is such a vital part for many internal processes to standardize requests, it would make much s...
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Feedback: Option to change 'Name' field
We're noticed the 'Name' field is default and can't be changed or deleted. We're building a case where we'd like to store the Serialnumbers of articles in Zendesk and the Serialnumber should be the...
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Feature Request: Option to add records quickly via 'Add +' menu in Top Bar
It would help to speed up work if it was possible to add records to Custom Objects using the Add + menu on the Top Bar. For an example, the three most common Custom Objects databases could be added...
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Signature position
Currently, the signature is always placed at the bottom of the email. If I'm not mistaken, this is more common in the US, but in Europe, it's placed directly before the quoted email. Would it be po...
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V1 > V2 Migrations
Some organizations have been using the original Custom Objects V1 already and have been creating relationships as no Lookup Fields were available. Currently, it's not possible to manually migrate t...
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Bug - Inline images are being removed on any GPT action
When an inline attachment is added in the text, currently the image gets overwritten with an Markdown code that later when submitting the ticket doesn't get parsed as a message
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Control over salutation and signature
At the moment, the OpenAI GPT feature adds a salutation and signature to every message. Even when a signature is already set up on the account, it's still adding a signature at the end of the messa...
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Custom Objects limited to 100.000 records?
I noticed a problem with a Suite Professional account of our clients that is now not showing all records. It's only showing 100.000 records in the GUI. Earlier this morning the 'Record Limit' API E...
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Feature Request: Support for Custom Objects in Macro's
If I'm not mistaken, it's currently not possible to use the Custom Objects in Macro's when they are connected to a ticket organization, ticket requester or ticket itself. It would be good if this w...
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How to Include end-user browser information via Help Center
Often we get the request from our customers to integrate an easy to use way to send over important browser information when creating a ticket in the Help Center. The browser information is in a lot...