Uri Flores

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Any update on this?

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• Uri Flores
• Created May 23, 2019 18:20
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. How to calculate full resolution time in hours and days in explore

Hi Gentry, I was able to use the Ticket Events Query. Thanks, Uriel

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• Uri Flores
• Created May 23, 2019 15:54
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How to calculate full resolution time in hours and days in explore

Hi Gentry, Thanks for your response. However, I do not see the "Duration - Calendar (hrs) > Full Resolution Time - Hrs" metric. Thanks, Uriel

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• Uri Flores
• Created May 23, 2019 15:13
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Auto CC user(s) on Condition (Ticket Create)

Got it. I was able to to create all the steps, but for some reason the trigger is not cc'ing the user with the added email address in step 3.

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• Uri Flores
• Created May 07, 2019 19:48
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Auto CC user(s) on Condition (Ticket Create)

Gotcha. I copied the URL with the place holder and got the following error: Thanks, Uriel

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• Uri Flores
• Created April 29, 2019 14:46
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Auto CC user(s) on Condition (Ticket Create)

Hi Brett, Thanks for your response. I was referring to the URL itself. Is the URL targeted to a specific ticket?  Thanks, Uriel

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• Uri Flores
• Created April 29, 2019 13:17
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Auto CC user(s) on Condition (Ticket Create)

I have a question, where do I refer my URL link in step 4?

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• Uri Flores
• Created April 26, 2019 17:45
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Help Center - Change design header to match hero image

How would I edit the header to show differently in a different page?

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• Uri Flores
• Created January 22, 2019 19:31
• 0 votes