Daniel

Total activity

67
Last activity

November 05, 2023 20:18
Member since

April 15, 2021 15:36
Following

0 users
Followed by

0 users
Votes

19
Subscriptions

27

Activity overview

Latest activity by Daniel

Daniel created a post, August 10, 2023 21:07
Webhook for slack returns error 400 no_text
1. Community
2. Developer - Zendesk APIs
There are some great articles on here that helped me set up a webhook to push updates to Slack via triggers. However, I am now trying to use "Zendesk Events" to notify a Slack channel that we've ha...
- Daniel
- Created August 10, 2023 21:07
- 3 followers
- 2 comments
- 0 votes
Daniel created a post, July 03, 2023 00:37
Knowledge Linked - Assigning
1. Community
2. Zendesk Suite Q&A
Does anyone know of a way to stop tickets being assigned to the Agent who inserts the Help center link? Example in screenshot We bulk-create tickets via an API and recently updated the templates ...
- Daniel
- Edited July 03, 2023 00:39
- 2 followers
- 1 comment
- 1 vote
Daniel commented, September 15, 2022 00:26
Hi, it says in the above table that a customers can be banned with Messaging & Sunshine with partner support. Is this explained or expanded upon anywhere?
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- Daniel
- Created September 15, 2022 00:26
- 0 votes
Daniel commented, July 28, 2022 21:32
I'm a bit concerned to see others are experiencing the same issues as our account and have been unable to find a resolution. We're in the process of collecting all the screen recordings, HAR and pe...
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- Daniel
- Created July 28, 2022 21:32
- 2 votes
Daniel commented, July 27, 2022 23:43
We've recently moved to Agent Workspace and have noticed a big impact to performance, with increased latency, hangtime and timeout errors. This seems to impact chat Agents in particular, so I am cu...
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- Daniel
- Created July 27, 2022 23:43
- 1 vote
Daniel commented, July 27, 2022 21:58
Do the "pages viewed" only show pages where the requester was logged in? Or if the customer logs in once they get to a form do the Agents see the pages viewed prior to logging in and submitting the...
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- Daniel
- Created July 27, 2022 21:58
- 0 votes
Daniel commented, July 07, 2022 02:08
Plus 1ing on this issue our as our account is being effected as well
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- Daniel
- Created July 07, 2022 02:08
- 1 vote
Daniel created a post, July 06, 2022 19:58
Unfollow vs Following 🤔
1. Community
2. Feedback - Community Forums (Gather)
Would love Zendesk to reconsider the native terminology for follow buttons. When you choose if you want to follow a post on Community/Gather (or if you are following by default after engaging on t...
- Daniel
- Created July 06, 2022 19:58
- 2 followers
- 1 comment
- 0 votes
Daniel commented, July 06, 2022 19:50
Awesome, thanks Ayush I will keep an eye out :)
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- Daniel
- Created July 06, 2022 19:50
- 0 votes
Daniel commented, July 05, 2022 20:34
Hi @... any word on a timeline? This is the one showstopper from us migrating from Live Chat to Messaging
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- Daniel
- Created July 05, 2022 20:34
- 0 votes